Check our Holiday Shipping Page to see updated estimates on delivery dates.

Please note that estimates do not take inclement weather and other potential shipping delays into account once your order leaves the pottery.

Yes. We ship orders placed online and in store. We also ship architectural tiles. For shipping outside of the USA please contact our shipping department for a quote at pewabicstore@pewabic.org or 313.626.2018

Yes, we do. Fill out this form to get a quote from our shipping team or contact us by phone at 313.626.2018 to speak with our Inventory Coordinator.

To properly generate a quote, we will need to know what product(s) you are interested in purchasing and your shipping address.

The first room when you enter the store contains the Pewabic ceramics made here at the pottery. The second room in the store is work by artists from across North America. Some of these artists take classes at Pewabic, work at Pewabic, or have learned ceramics at Pewabic. Ask our retail team members if you have questions. The tiles in the tile showroom are all created here at Pewabic with clay made in our 1912 clay mixer and filter press.

Online everything is made at Pewabic except the work under the "Independent Artists" section of the shop.

Absolutely! Our members enjoy discounts on shopping year round. Explore our membership options for more information. We also sell our seconds and overrun pottery and tiles at up to 50% off during our Summer Sale once a year. Pro tip- become a member before Summer Sale for first day access and the biggest selection, especially if you plan to look for architectural tile for a specific project. We also offer sales at different times of the year. Sign up for our newsletter to be the first to know!

We understand that sometimes, an item is just not quite right. Please choose your method of purchase below to learn about our return policies.

I Purchased an Item at the Pottery

I Purchased an Item on the Website

Yes! In your cart there is a text box called "Gift Message and Order Notes." This message will be included on the packing slip enclosed in your package.

The packing slip is not a receipt and does not include any pricing information.

You can order gift boxes that fit most tiles online.

To ensure that your vessels make it in one piece, we do not currently offer gift boxes for vases, drinking vessels, or bowls. If you choose to utilize our In-store Pickup option, you can purchase a box when you pick up your item and a Pewabic associate will wrap it for you.

Yes!***

You can either purchase your gift card at our Pewabic store in Detroit or purchase it over the phone with our Gallery Department at 313.626.2010

Physical gift cards can be sent to you for a small shipping fee or a digital gift card can be sent to any email address you choose!

***NOTE: All gift cards must be redeemed in-store or over the phone. Currently, gift cards cannot be redeemed online.

For in store related questions contact gallery@pewabic.org or call 313.626.2010.

For online shopping questions contact our order coordinator at 313.626.2018.

Yes! Pewabic is open to the public Tuesday - Thursday 10am - 5pm, Friday - Saturday 10am - 6pm, and Sunday 11 -4. We have a store, exhibitions, a museum, and self-guided tour opportunities.

Yes! Pewabic has free parking lots in front of the pottery. You can also find street parking on Jefferson Avenue and along side streets in the neighborhood around Pewabic during high traffic events.

As a historic building constructed prior to ADA regulations, we have some tools to assist our visitors who arrive with wheelchairs, walkers and canes. We offer handicap-accessible parking spaces in front of the pottery and a ramp to the front patio. Call the number on the sign next to the front door for assistance with the ramp into the pottery itself. Please ask a staff member to direct you to our handicap restroom. We are constantly striving to improve our accessibility, so if you have any suggestions after your visit, please share them with us!

If you still have questions after exploring these FAQs call 313.626.2000 or email info@pewabic.org and we will be happy to assist you further.

For 12 months beginning the date of purchase. If you renew your membership early, your new year of membership begins on your original anniversary date, not the date you renew. See your membership card for your expiration date, or call 313.626.2002

Yes! As a member you will receive a discount on most Pewabic purchases. Your membership level determines your discount and is printed on your membership card. Please allow up to 72 hours for your membership discount to become active after purchasing a membership. 

No. Your membership information is stored in our system. Simply tell your cashier the name associated with your membership.

Memberships can be renewed in the Pewabic store, online, over the phone by calling 313.626.2002, or with a renewal form via mail.

Yes. Make sure to login to see your membership discount automatically applied as you shop. Please allow up to 72 hours for your membership discount to become active after purchasing your membership. If you have any issues with this, please call the our Order Coordinator at 313.626.2018.

As a member, you’ll receive announcements throughout the year via email. Make sure to include your correct mailing address and email when you join or renew to ensure that these event details reach you! We encourage you to follow us on social media for additional notifications and behind the scenes updates.

Registration for all of our education classes occurs online. You can find more information on this page. If you have further questions, call 313.626.2086.

Individual memberships are only meant to be used by the purchaser. All other levels can be shared with others.

Yes, your entire membership gift is tax deductible to the extent allowed by law.

Contact our Director of Development at 313.626.2002 or email membership@pewabic.org.

Pewabic tile is ideal for kitchen backsplashes, fireplaces, bathrooms, floors, murals, and some exterior applications.

Visit our Begin Your Project page to learn more about this process and to prepare for your first design appointment.

Contact our Design team if you have questions or want to schedule an appointment. We offer design services Monday thru Friday by appointment only.

Design Team
design@pewabic.org
313.626.2030

Made-to-order architectural minimums starts at $1000.00

Project costs can vary depending on glaze and tile selections. To get more information review our price guide.

We do not keep architectural tiles in stock. A limited supply of overruns are available for small projects and our designers can help determine if this is appropriate for your project. In these cases, flexibility in your palette and design are critical.

Contact our Design team to order samples at design@pewabic.org or 313.626.2030

You can review our glazes online, onsite in the Pewabic Tile Showroom, or at the Michigan Design Center in Troy, MI.

Because our handcrafted tile is made to order for your unique project, lead times will vary depending on demand.
Contact our Design team to find our current lead times at design@pewabic.org or 313.626.2030

Reach out directly to our Design team to set up an appointment, request glaze samples, or get more information about the process. You can learn more online here.

Design Team
design@pewabic.org
313.626.2030